How to initiate Bomgar Screen Sharing on Mac & Windows
Bomgar Screen Sharing. Web view and control the remote system's screen from the beyondtrust rep console. Only the user can control the device, but the support person can see what happens.
How to initiate Bomgar Screen Sharing on Mac & Windows
Screen sharing on ios devices the user must change some device settings, then allow a remote support session. Web remote support can be used to allow support personnel to view a user's mobile device. Web tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard. Technicians can now see the full ios screen and chat with the end. Web if you're running bomgar 10.2<, you'll be able to select a low bandwidth screen sharing performance option, which will change all the colors to grey scale. Only the user can control the device, but the support person can see what happens. The video in this link will show you how to do that: Use tools to manage screen sharing options, take a snapshot of the remote screen, draw on the customer's screen, disable the customer's input, reboot the remote computer, and perform special actions on the remote system. Web when you share your screen with your customer during a support session, your customer will be able to see either your entire desktop or only those applications you have chosen to present. If you are unsure of how to arrange remote support, contact apex it on itservice.apex.bm representatives session key
Click the first icon on the screen sharing tab and ask if they see the prompt in their chat window, asking for permission. Screen sharing on ios devices the user must change some device settings, then allow a remote support session. If you do not get this prompt, click the apple icon in. The video in this link will show you how to do that: While inside system preferences, select security & privacy click the lock icon. Web bomgar screen share english (us) apex it uses the bomgar tool for screen sharing in user support issues. Click open system preferences on the screen recording prompt. Use tools to manage screen sharing options, take a snapshot of the remote screen, draw on the customer's screen, disable the customer's input, reboot the remote computer, and perform special actions on the remote system. In system preferences, choose security & privacy. If you are unsure of how to arrange remote support, contact apex it on itservice.apex.bm representatives session key Next, click the lock icon in the bottom left of this window and enter.
